WhatsApp Business features every business should use
The WhatsApp Business app features that save time and look professional, and when to move to the API.
EvoAstra team14 Nov 2026 · 3 min read- A complete business profile and catalogue build trust
- Quick replies and labels save hours each week
- The Business Platform suits teams and automation
WhatsApp is often the first place Indian customers contact a business. The free WhatsApp Business app includes tools that many owners never use.
Hi, are you open today?
Hi! Thanks for messaging Bloom Florists. We're open 9 AM to 9 PM. Here's our catalogue
Do you deliver to Banjara Hills?
Yes, same-day delivery for orders before 4 PM
Business profile
Add your logo, description, address, hours, website and email. Customers can see these details before they message.
Catalogue
Show products or services with photos, prices and descriptions. Share items directly in chats instead of typing details again.
Messaging tools
- Greeting message for new customers
- Away message outside business hours
- Quick replies for common questions
- Labels to organise chats: new lead, paid, follow up
- Profile complete
- Catalogue added
- Greeting message
- Away message
- Quick replies
- Labels
Broadcasts and status
Broadcast lists reach people who have saved your number. Use them sparingly with relevant updates. Status updates are a good place for offers and behind-the-scenes content.
When to upgrade
If several staff answer messages, or you want automated order updates and chatbots, the WhatsApp Business Platform through an official provider supports shared inboxes, templates and integrations with your website or CRM.
Tell us what you’re working on. Free estimate within 24 hours, NDA on request.