Social media
Social media reports: the numbers that matter
Which social media metrics actually show business results, and how to report them simply each month.
Key takeaways
- Reach and followers are signals, not results
- Track enquiries, sales and website visits from social
- A one-page monthly report beats a long data dump
Social media dashboards show dozens of numbers. Most of them do not tell you whether social media is helping the business. A good report focuses on the few that do.
A one-page monthly reportAnimated
Reach▲
Saves and shares▲
Profile visits▲
Enquiries from social▲
Vanity metrics versus business metrics
Followers and likes are easy to measure but say little on their own. Saves, shares, profile visits, link clicks, messages and sales show real interest.
Vanity vs business metricsAnimated
Vanity
vs- Followers
- Likes
- Impressions
Business
- Enquiries
- Sales
- Website visits
Track where enquiries come from
Use link tracking on your bio links and ads, ask new customers how they found you and record it, and use unique codes for social offers.
What a monthly report should include
- Reach and engagement trends
- Top three posts and why they worked
- Enquiries, sales or leads from social
- Ad spend and cost per result, if running ads
- What you will do differently next month
Monthly reportAnimated
- Key numbers vs last month
- Top posts
- Leads and sales
- Ad results
- Next month's plan
Act on it
A report is useful only if it changes what you do next month. End every report with three clear actions.
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